The e-GDS Contact Manager module aims to offer a number of advantages that will help identify, understand and serve guests, in order to build loyalty and increase guest satisfaction levels.
This functionality will allow you to know your guests better, which will add more value and increase guest satisfaction.
t will also allow you to manage Marketing and Loyalty campaigns by knowing your guests well. Giving special conditions to loyal guests, and this increasing the number of direct bookings.
It will also increase upselling and cross-selling, leveraging greater guest engagement.
You can also organize and separate guests by categories, improving the quality of service and decreasing the distance between the hotel and the guest.
Possibility to obtain profiles and segmentation of the guests by a wide range of characteristics: preferences, history of stays, registration of incidents, contact registrations, scheduling of meetings and phone calls; registration on special dates, to promote targeted discounts to increase your loyalty; guest management panel that allows you to organize meetings, schedule contacts and register incidents
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