Survey
The e-GDS Survey is the key to take your guest experience to the next level.
Listening to your customers is the best way to improve their experience and promote service excellence quickly and efficiently.
With e-GDS Survey you can contact your customers at all stages, from the beginning with the reservation (from all channels) to the post-stay phase, and even on special dates…
e-GDS Survey is divided into two major areas: the group area and the hotel area.
In the Group area, the client can create the base e-mails (templates) to be sent as well as the categories and their respective questions for the satisfaction survey. In the hotel area, you can parameterize when the e-mails will be sent and check the sending register, as well as analyze the answers to the satisfaction questionnaires and respond to guests.
Main Features
- Increase your cross-selling by leveraging greater guest engagement;
- Improve all aspects of your business through guest feedback;
- Improve service quality and reduce the Hotel-Host distance;
- Measure the satisfaction of your customers, find out what can increase their satisfaction;
- Record special dates, to promote discounts to increase guest loyalty;
- Identify areas for improvement in your service, solve problems detected at an early stage.
- Get to know your customers’ needs and use that information to improve your services and formulate new products;
- Reward your customers who answer your Surveys with Promo Codes to access discounts
