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Section 5

Your score

You have NOT completed the course You have successfully completed the course

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Survey Glossary

Email Template – Base email, created email that the guest will receive;

On Request – Reservation that still needs confirmation before it can become confirmed;

PMS – Property Management System;

Rating Type – Form of classification in satisfaction questionnaires (stars, emojis …);

Schedulers – Area where the sending of e-mails is parameterized; Scheduling the sending of e-mails;

Survey – Related to satisfaction questionnaires.